Vane Data + Jev: Building an End-to-End Voice Analytics Pipeline
When a customer calls about a banking problem, staff have to listen to the recording, summarize the request, and route it to the right queue. Besides hearing the words, they need to judge whether the matter is urgent, whether the customer is clearly unhappy, and whether anything still needs follow-up. Listening to every call is slow, and vague wording forces repeated confirmation.